Hi everyone, and welcome to Part 2 of my blog series on leadership. Part 1 is here if you haven’t read it yet.
I read a great article recently on a concept called Servant Leadership in Eno Global Media (12 Principles of Servant Leadership), and it really struck me as the perfect description of what I would consider to be a best practice Quality Manager.
Quality Management, and particularly this discipline within Human Services, is essentially to be of service to your stakeholders, especially your organisation’s clients. To have excellent quality, you need to be able to listen carefully to your stakeholders, understand their needs within the context of your regulatory environment, enact and implement actions to meet stakeholder needs, and then evaluation and check in to ensure that the actions have had a positive result.
Your emotional intelligence is of far more importance than whether you’ve been to university, or what position you’ve reached on a corporate ladder, especially if you’re just starting out in a quality management role. You can easily look up, and learn, the technical skills of quality management and external legislation and guidelines. But being able to relate to your stakeholders is a skill you will need from the beginning.
I’ve said this from the beginning of my career, and especially when I was working in human service organisations as a quality manager: I’m here to support you. I do what I do so that you can be safe, be happy in your job/be happy with your services, and so that we can improve. I absolutely stand by this, more than 10 year after my first quality management role. And I still believe it to be true as a consultant.
What do you think? Are you a Servant Leader? Let me know in the comments or drop me an email at firstname.lastname@example.org
Thanks for reading,
There are so many new providers out there in the NDIS and Home Care space, adding to the wonderful world of human services. We talk about governance and management a lot in human services - in fact, every human services quality standard or legislation out there has one standard devoted to ensuring that this is done to a certain level in every organisation.
Leadership, I think we all know, is different to governance and management. So, I'd like to start talking more about it in this blog.
First up, I listened to this TED Talk recently and it really resonated with me, as I think it aligns really well with human services - even though there are more for-profits in the sector now, the philosophy and ethics of the sector differ so much to the corporate sector.
Have a listen and let me know what you think in the comments!
Thanks for reading,
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