The Chartered Quality Institute (CQI) is a UK-based chartered professional body for quality professionals. I’ve been referring to their website for years—they've got some great resources, including a newsletter and magazine that are usually well worth the read.
Recently, the CQI developed and released on their website a Competency Framework. The following is directly from their website:
The framework is designed to:
I was really happy to see that something like this was developed—quality management may be well-embedded into many industries, but here in Australia, and particularly in human services, it still feels like we’re a poor substitute to some other career. That is changing, and I think that a framework like this one
helps to position us as a professional body.
There are five sections to the framework: context, governance, leadership, assurance,
All aspects of the framework I think are important, but in the context of human services in Australia and where we are heading, for me, the leadership component really stands out. It says:
Uses leadership behaviours to maximise influence and develop a culture of evaluation and improvement.
The key words there are ‘leadership behaviours’. The CQI explains this in detail on their website, but for me it means:
· Are you objective and fair in your measurement of the organisation, not allowing your personal feelings or the feelings of others to influence your assessments?
· Do you approach each day with positivity, and rather than think it’s too hard you think ‘how is it possible?’
· Do you want to know ‘why’ rather than ‘who’?
· Do you have an enquiring mind; are you ready to learn and be open to other ways of doing things?
The links above will take you to the actual framework diagram and explanations of the above, so I won’t regurgitate them all here; rather, I encourage you to take a look and see how the framework might apply to you. This would be particularly useful if you are just setting up a quality department or role and are wondering what it is quality people actually do!
Thanks for reading,
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