Tina Fey as Liz Lemon (30 Rock) is absolutely my favourite TV character—wicked smart, funny, and with the best hair (and glasses) in the business. I quote Liz Lemon as much as I can (I try not to be too much of a fan-nerd, but, I love her), so I thought, for fun, why not reconceptualise some classic Liz Lemon quotes for
Well, all Quality Managers have felt like this at some point, right? Once in a while I’m sure we’ve all felt that we can conquer all tasks and “save” everything. But this is a lie that will probably leave us overwhelmed and
the rest of your organisation experiencing “quality fatigue”. Best to prioritise and tackle the big risk factors first.
Ever done an internal audit against a procedure or a process review and scratched your head and wondered where some of the process steps came from? I think this is a great question that organisations should ask their staff to continually ask (and just not left up to Quality Managers or Internal Auditors) and raise for action. It’s what a continual improvement framework is all about!
Quality improvement is about making processes better so that outcomes for staff and (especially) clients is better. It should never be about office politics, ego, or change for change’s sake. Focus on the things that matter (through a risk-based approach), otherwise best to steer clear!
Obviously I had to put this one in! My favourite Liz Lemon quote and one that I now use when I see things that frustrate me in Quality Management—like poorly-conceived forms, and procedures that don’t succinctly describe what to actually do. Don’t let your own QMS give you “nerdrage”! Invest in setting it up well; it is easier than trying to fix it later.
For more Liz Lemon fun, see this article “Management Lessons from TV: What We Can Learn From ’30 Rock’s’ Liz Lemon”.
Feel free to share quotes from your own favourite TV character!
Thanks for reading,
The Quality Nerd loves all things Quality Management and Internal Audit...too much is never enough!