I’ve mentioned in a previous post that, in Quality Management, not everyone’s going to like you and that developing some core skills can really help you build and keep good relationships going.
So, for a bit of fun (while still being totally serious), here are my top five ways you can be the most unpopular person at your office:
1. Lay blame – a really fast way to make enemies is to make nonconformities / issues about a person / group of people instead of looking for root causes and coming up with suggested solutions.
2. Think you know better than everyone else – going into someone’s service and thinking you know more about the job they do every day will definitely make you unpopular. Even if you literally just came from doing that job, keep an open mind.
3. Write jargon filled, verbose reports – making your reports so densely filled with weasel words and management-speak so that no one understands the issues is a well-known way to be unpopular. Have a read of this article for more info.
4. Don’t get back to people – remembering that you are a support service, good customer service means getting back to people quickly when they ask for your help improving a process, document, or want to check their compliance – or not, if you’re going for being unpopular.
5. Don’t tell anyone what you’re doing – when you arrange an internal audit or process review, make sure you don’t send a plan or collaborate with anyone actually working in the process – surprising people later (especially with changes) is a great way to lose friends fast.
So there you have it, an unpopularity guide – if you have other tips, please comment!
(Tongue-out-of-cheek, a huge part of the joy of working in Quality Management is the wonderful
relationships you build with people and of being able to serve them well. So be good to people! The satisfaction of good service outweighs everything else)
Thanks for reading,
The Quality Nerd loves all things Quality Management and Internal Audit...too much is never enough!